FAQs

Ordering

Once you have picked the product you want to buy, you can click “Add to Cart” or “Buy Now.” You can go to the cart icon on the upper right of the screen and click on checkout. From here, you will be directed to input your delivery address and payment information.

Your orders will be processed by the next business day.

It is possible that the products of our partner merchants have run out of stock or are no longer being sold. We apologize for any inconvenience caused.

Payment

We offer GCash via QR code, PayPal, and credit cards via PayPal. We are currently exploring cash-on-delivery (COD), bank transfer, over-the-counter (OTC), and other e-wallet options.

Once you have paid online, you will automatically receive an email indicating that your payment has been successful. If you choose to pay through GCash, we will require you to send a proof of payment to autoshop.manila@lalamove.com or through our Facebook page.

We are currently exploring this option for our soft launch.

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

 

Delivery

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

You will be able to receive your orders within 3-7 days.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Returns, Refunds, & Exchanges

To start a return, you can contact us at autoshop.manila@lalamove.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt and proof of purchase. You may ask for return of your item if the item is not as ordered or as described in the shop.  Once the correct item has been delivered in good condition, the buyer cannot ask for return as no warranties have been breached by seller. 

Lalamove shall bear the cost of return or reimbursement if the item is damaged due to deliveries. If the merchant is at fault due to the wrong item being delivered or defects, the merchant will shoulder the delivery fee. If the customer is at fault due to changing sizes or orders, the customer will shoulder the delivery fee.

If eligible, we can refund your order through a Lala Auto Shop voucher.

Accounts

Yes, you will need to create an account using your Lalamove email address or Lalamove phone number.

You can create an account by clicking “Sign Up” at the top of the page or in the menu. 

Yes, your personal information is kept confidential. Lala Auto Shop will not have access to your personal information.

On the account screen, you can click “Forgot My Password.” Follow the prompts to reset your password.

Apply to be a Merchant

We want to ensure that all of our customers have access to the best products and services. We carefully review our merchant applications according to price, location, quality, and customer service.

If you are interested in becoming a merchant, please email autoshop.manila@lalamove.com with the requirements listed in the next FAQ. 

We request for the following information:

  • Signed Mutual Confidentiality Agreement
  • Supplier data sheet with supplier and product info
    • Product list should include all of the product names, descriptions, competitive dealer prices, competitive suggested retail prices, photos, and lead time
  • Bank account name and number where we can release money to
  • Certificate of Registration
  • Sales invoice / OR sample copy
  • DTI/SEC registration
  • Signed contract
  1. Take Advantage of our Growing Lalamove Partner Drivers. An additional sales channel for you catering to 185k (and growing!) Lalamove Partner Drivers in the Greater Manila Area, Cebu, and Pampanga.
  2. Be our Exclusive Lala Partner Merchant. Be one of the trusted and exclusive Lala Auto Shop partner merchants in your category.
  3. Enjoy Promotional Mileage. Promotion of your products on our one-stop shop for automotive parts, accessories, and services

Information for Merchants

Lala Auto Shop will remit you the money via bank transfer by Friday of the next week.

Lala Auto Shop only allows deliveries to the customer. We are exploring the option of customers picking up items from the Lalamove office.

We are exploring this option. For soft launch, we will only be dropshipping deliveries between your store and the customer.

We will be sending you emails for each order from your store, which we will also be sending to our partner riders for them to pick up.