lalamall.com

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Help Center

Frequently Asked Questions

CUSTOMER CARE

CONTACT US

Do you offer live chat support?

ORDERS

WHY IS THERE A PENDING CHARGE ON MY ACCOUNT?

How can I find the status of an order?

Why didn’t I receive an email confirmation after placing my order?

Is it too late to cancel my order?

How can I change the address on my order?

Can I remove an item from my order?

What if I receive a defective item?

Can I hold a sale priced item in my shopping cart and come back to purchase it at a later time?

Promotion & Discount Questions

How do I find your best offers & discounts?

I found a better offer on your website for the product I just purchased. What do I do?

Do you offer the ability to split payments across two payment methods for my purchase?

ACCOUNT INFORMATION

How can I create an account?

How can I update my account information?

How can I find my purchase history?

PAYMENT INFORMATION

What payment options are available?

Do you charge sales tax?

Is the lalamall.com website secure?

SHIPPING INFORMATION

What carriers does lalamall.com use for shipping?

Does lalamall.com ship to APOs and FPOs (Military/Army Post Office)

Will my order ship the same day?

What can cause my order to be delayed?

What do I do if my package seems to be missing?

What do I do if my package is received damaged?

RETURNS/EXCHANGES

What is lalamall.com returns policy?

How long is the exchange process?

Can I exchange my product for a different style?

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★ Judge.me Reviews

Let customers speak for us

142 reviews
Comfort to the end

First off I like Merrell hiking boots. Secondly I am very hard on footwear. The most important thing is comfort. The Pulsate hiking boot stays comfortable until its end. Thank you Merrell.
Mike

5/5

Merrell Men's Pulsate Mid Waterproof Hiking Boot - J24749

AWESOME !!!

Super easy and received it right on time, thank you

5/5

Very pleased with the merchandise.
It is very roomy and I absolutely love the color. Love the fact that it only took a couple of days to receive my shipment and the fact shipping and sales tax was free. Also I could track my package until it was delivered. I will definitely order agaib

Excellent Invicta timepiece...

I purchased this timepiece for a fellow employees, he loves it. Thanks Lalamall